Islamic Goods Direct - Help

Billing Address Not Verified

We have your billing address but when we try processing your payment, processing terminal does not accept these details. Possible reason could be that address might be written in different way on your bank statement or you might have different registered address for you card. Billing address is basically the address where you normally receive the bank statements for the card which you want to use for payment. If possible then please send us scanned copy of the card’s statement which should clearly show the address details.

Price Match & High Shipping Cost

We do offer price match for our valuable customers. If you find a product cheaper on any other Islamic trading website then please send us link to the product and we will try our best to match the price (not applicable if product in on special/promotional offer or if it is part of any other offer).

Let us remind you that we offer many additional benefits to our customers along with excellent and automated service which other websites do not. We offer recommend a friend scheme, on your every successful recommendation to friend where they sign up with us, you will get points. On your purchases you will get points which are automatically redeemable and will be converted into discount. Also we offer promotional discount vouchers and may other benefits.

We do send weekly newsletter which contains exclusive offers to new arrivals and these prices are only available through special links in weekly newsletter.

Shipping charges on the shopping cart page are just an estimate. Once you login to your account, you will see different shipping methods for your region and shipping charges are most likely to drop if you delivery address is with in UK. So, just don’t worry about the estimated shipping cost shown in the shopping cart.

Hopefully it will be an excellent shopping experience for you. So marginal price difference is not an issue where you get so many additional benefits as product prices are normally set to cover the costs of services and benefits provided to the customers. Insha Allah we aim to make www.islamicgoodsdirect.co.uk as most reliable, authentic and secure way to do Islamic shopping along with best and competitive prices for the products available online.

Product Return/Refund Procedure

Please follow the following procedure for exchange or refund the product.

1. Log in to your account
2. Go to “My Account”
3. Now see the box with the heading “My Orders” (box number 3, on same page, in the middle)
4. Click on link, which says “Apply For Return Authorization code”.
5. Select the product(s) you want to return.
6. Write reason & press the continue button.

After that your enquiry will be with our Return/Exchange department and your refund should be process as soon as we receive the product back.

You can send the product on the following address

Return’s Department
Islamic Goods Direct
13-14 The Triangle
Tanner Street
Barking, Essex
IG11 8QA

We recommend you to send products via second class delivery. You should obtain proof of posting or proof of delivery from post office, if the parcel goes missing. We will not be held responsible if parcel does not reach us. For your own protection, you may obtain extra insurance or may send it via recorded or special delivery, however, we will not pay the extra expense.

We leave the choice selecting postage method for sending products back to us on customer’s discretion but according to policy we will only reimburse postage cost for second class delivery to send products back to us.

Membership, Discounts & Product Notifications

Sometime, the product you required is not available in the stock, in that case you can either place a backorder for that product or you can enjoy free membership with us. When product comes in stock, they automatically get informed via email, which placed order for that product. And those who are registered with us enjoy benefits of personal account, purchasing points, free gift vouchers and weekly exclusive offers which are available in our weekly email only. So, register with us to day and get the benefits of membership.

Special Promotional Offers & Discounts, Exclusive Deals

We run different promotional, clearance and special offers from time to time you have to check special offers section for latest deals please visit following link

http://www.islamicgoodsdirect.co.uk/specials.php

If you are registered/subscribed for our weekly update then you may receive different exclusive deals in that email update which contains special prices on selected items, these prices are only available through these special links and not available on the website.

We don’t sell or share our customer’s details with any one else so you are totally secure and will not receive any spam. So, please register now or subscribe for our weekly update. All you have to do is, go to home page http://www.islamicgoodsdirect.co.uk/index.php and enter your email address in the box on the right side with heading “weekly update” and your address will be added to our subscription list and you may unsubscribe through automated link any time afterward.