Islamic Goods Direct - Help

Price Match & High Shipping Cost

We do offer price match for our valuable customers. If you find a product cheaper on any other Islamic trading website then please send us link to the product and we will try our best to match the price (not applicable if product in on special/promotional offer or if it is part of any other offer).

Let us remind you that we offer many additional benefits to our customers along with excellent and automated service which other websites do not. We offer recommend a friend scheme, on your every successful recommendation to friend where they sign up with us, you will get points. On your purchases you will get points which are automatically redeemable and will be converted into discount. Also we offer promotional discount vouchers and may other benefits.

We do send weekly newsletter which contains exclusive offers to new arrivals and these prices are only available through special links in weekly newsletter.

Shipping charges on the shopping cart page are just an estimate. Once you login to your account, you will see different shipping methods for your region and shipping charges are most likely to drop if you delivery address is with in UK. So, just don’t worry about the estimated shipping cost shown in the shopping cart.

Hopefully it will be an excellent shopping experience for you. So marginal price difference is not an issue where you get so many additional benefits as product prices are normally set to cover the costs of services and benefits provided to the customers. Insha Allah we aim to make www.islamicgoodsdirect.co.uk as most reliable, authentic and secure way to do Islamic shopping along with best and competitive prices for the products available online.

What can be delivery charges?

When you select product to buy i.e. add it in shopping cart and proceed for checkout, you will be given different shipping methods along with charges. You can select any one as price for shipping directly relates with weight, time of delivery and destination country. We have no control over shipping charges as these are set by couriers for different national and international destinations.

What are delivery times and days?

We despatch order on same or following day maximum (subject to successful payment processing) and then it take further days as explained in your delivery method because we have facility to choose between different available delivery methods which include second class, first class, signed for, next day special delivery, before 9:00 AM special delivery. We normally despatch order via royal mail which should come to you with normal post.

If you have selected default/only available delivery method then it means that order will take between 3-5 working day for delivery after it has been despatch. For international order this time is between 10-15 working days or 2-3 weeks.

If you still do not receive your order within this time then please let us know for further investigation.

Where is my complete order? Few products received from order!!

It is very rare but still possible that we might have short of quantity for any specific product. In this case most likely products will be already on order with the supplier and as soon as we receive consignment, your remaining products will be despatched.

We would like to mention that we only process payment for the products which are in stock and we are going to despatch. However, those not in stocks can not be sent so we do not charge you for them and once they come in stock we will process their payment separately and your order will be despatched. In case we have to send your order in parts, you will not be charged for shipping multiple times. Shipping will be charged once i.e. first time only and after that you will be only charged for products being sent to you not for shipping.

We normally despatch all local (UK) orders straight away either fully or partly, however for overseas order we wait for products to be in stock and then we fully despatch order.

When you receive your parcel, you will find packing slip enclosed which confirms the products being sent to you and you were charge for them. If any product is mentioned on packing slip but you did not find it in package then immediately report it.

For any further details, please contact our sales team on sales@islamicgoodsdirect.co.uk

I haven’t received my order/products?

We aim to process all orders with in 24 hours after receiving an order. You may login to your account and view the latest status of your order. We send email confirmation with the latest progress of your order on each stage.

However if there is any problem with payment processing or product availability then we send email and wait for customer’s reply and if you think it is while long that you haven’t hear from us then please check your junk mail folder, our emails might be ending up there as spam. If you still cannot find any information then please contact us with your order number or click on following link to contact us

http://www.islamicgoodsdirect.co.uk/contact.php