Islamic Goods Direct - Help

Password Not Working! New Password Not Received

June 9, 2007 on 2:54 pm | In Technical Assistance |

If you forget your password, you may reset it by clicking on My Account and then clicking on “Password Forgotten” link in Returning Customer box.

Password Email Not Received:
Once you give your email address (the one which is registered with us) your password will be automatically reset and an email will be sent out with new password. If you do not receive email then check your junk folder or spam folder as your ISP/Email service provider may have listed it there. If you find then mark it as “not a spam”. If you do not receive email then try resetting password again. If you still do not receive password email then contact our sales team on sales@islamicgoodsdirect.co.uk and also let your email provider know that you are not receiving emails from us.

New Password Not Working:
When you receive new password, you may come back and login to your account with your email (the one where you received new password) and new password sent to you in email. Please remember that you clearly understand the password as automatically generated passwords are combination of small and capital letters and numbers. So, when filling your password, remember that s and S (small s and capital s) are not same and you have to bear in mind that you are typing correct letter and correct case. Also o, O, 0 (small o, capital o and digit zero) are three different things. If you still face any difficulties then contact our sales team on sales@islamicgoodsdirect.co.uk