Islamic Goods Direct - Help

Product Return/Refund Procedure

June 2, 2007 on 10:26 am | In Return/Refund Products |

Please follow the following procedure for exchange or refund the product.

1. Log in to your account
2. Go to “My Account”
3. Now see the box with the heading “My Orders” (box number 3, on same page, in the middle)
4. Click on link, which says “Apply For Return Authorization code”.
5. Select the product(s) you want to return.
6. Write reason & press the continue button.

After that your enquiry will be with our Return/Exchange department and your refund should be process as soon as we receive the product back.

You can send the product on the following address

Return’s Department
Islamic Goods Direct
13-14 The Triangle
Tanner Street
Barking, Essex
IG11 8QA

We recommend you to send products via second class delivery. You should obtain proof of posting or proof of delivery from post office, if the parcel goes missing. We will not be held responsible if parcel does not reach us. For your own protection, you may obtain extra insurance or may send it via recorded or special delivery, however, we will not pay the extra expense.

We leave the choice selecting postage method for sending products back to us on customer’s discretion but according to policy we will only reimburse postage cost for second class delivery to send products back to us.