Islamic Goods Direct - Help

How to return products?

February 4, 2007 on 3:31 pm | In Return/Refund Products, Orders |

You may return and get full refund for the products if they are damaged/ faulty or for any other reason. Login to your account; and click on “apply for return authorization code”. You will see all the products that were despatched to you and still entitled for return/refund and then select the products and give reason for returning in the comments box.

We will then process return request and you will be given proper code. Make sure that products have proper price labels and are still unused and original condition as you received. Please pack them securely to avoid any damages in post while sending it back and send it via signed for or registered post so that you should have proof of delivery when it reaches to us.

Once products received, we will immediately process refund/exchange. In case of faulty/damaged goods exchange, we will return your shipping charges. However, you have to pay shipping for non faulty goods refund.

Please remember that without proper return authorization code we will not be able to process any refund or exchange