Islamic Goods Direct - Help

What can be delivery charges?

When you select product to buy i.e. add it in shopping cart and proceed for checkout, you will be given different shipping methods along with charges. You can select any one as price for shipping directly relates with weight, time of delivery and destination country. We have no control over shipping charges as these are set by couriers for different national and international destinations.

Want to setup new business? How can IGD help?

We supply goods on wholesale prices and attractive discounts on large quantities. Please contact our whole sales department

wholesale@islamicgoodsdirect.co.uk

Review is not appearing on the website?

We would like to mention that when you submit review, it does not appear on the website because it has to be approved by the administrators because we have seen that in past, when we did not have this check and all the reviews were going live, people were misusing them.

Hence, once you submit your review, it goes for approval and after approval it appears on the website.

What are delivery times and days?

We despatch order on same or following day maximum (subject to successful payment processing) and then it take further days as explained in your delivery method because we have facility to choose between different available delivery methods which include second class, first class, signed for, next day special delivery, before 9:00 AM special delivery. We normally despatch order via royal mail which should come to you with normal post.

If you have selected default/only available delivery method then it means that order will take between 3-5 working day for delivery after it has been despatch. For international order this time is between 10-15 working days or 2-3 weeks.

If you still do not receive your order within this time then please let us know for further investigation.

How to return products?

You may return and get full refund for the products if they are damaged/ faulty or for any other reason. Login to your account; and click on “apply for return authorization code”. You will see all the products that were despatched to you and still entitled for return/refund and then select the products and give reason for returning in the comments box.

We will then process return request and you will be given proper code. Make sure that products have proper price labels and are still unused and original condition as you received. Please pack them securely to avoid any damages in post while sending it back and send it via signed for or registered post so that you should have proof of delivery when it reaches to us.

Once products received, we will immediately process refund/exchange. In case of faulty/damaged goods exchange, we will return your shipping charges. However, you have to pay shipping for non faulty goods refund.

Please remember that without proper return authorization code we will not be able to process any refund or exchange